In some cases, a Chromebook may have an issue preventing you to log in, or some other issue with the device itself. One potential way to solve these problems is with a device power wash. Here are the instructions on powerwashing a Chromebook:
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash > Continue.
- Follow the steps that appear and sign in with your school account.
If you have any further issues signing in, submit a Tech Support Ticket with us.
When submitting a ticket here, please be sure to include as many details about your tech issue as possible to help us with determining the problem more quickly and resolving the request.
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