Tech Support

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Latest activity by Tech Support
  • Tech Support created an article,

    Keeping Google Chrome up to date

    Hello,   It has come to our attention that some of the assignments in student classes need to be running the most recent version of the chrome browser to avoid audio issues. Please follow the below...

  • Tech Support created an article,

    2/12/2021 Student portal outage

    Hello everyone,    Our provider experienced an outage late last night causing issues on the student web portal. This included issues with displaying workbooks, quizzes, assignments, and a 500 websi...

  • Tech Support created an article,

    First time Portal/Strongmind login

    Hello everyone,    Welcome to iSucceed! My name is Patrick and I am the IT Coordinator for the school. As a new student you will spend your time primarily in two places with us, your student email ...

  • Tech Support created an article,

    10/8/2020 Courseware outage

    Good morning, courseware (or your student/parent portal) is experiencing an outage causing an ERROR 500 message to appear whenever a workbook or assignment is accessed. We are unsure to the extent ...

  • Tech Support created an article,

    Submitting a HelpDesk Ticket

    If our FAQ's haven't helped resolve your issue, you can submit a helpdesk request from our help center by selecting the Submit a Request in the upper right hand corner.  When Submitting a ticket h...

  • Tech Support created an article,

    Class content/ display errors. What do I do?

    Clearing your chrome cache will resolve display and content issues nearly all of the time. To clear your chrome cache follow the below instructions:  1. On your computer, open Chrome.2. At the top ...

  • Tech Support created an article,

    I forgot my login information for my school provided email. What do I do?

    If you need assistance logging into your school Gmail, please submit a Tech support request.

  • Tech Support created an article,

    My loaned school laptop isn't working. What are my options?

    iSucceed will not replace a school computer damaged due to negligence or mistreatment of equipment. If you experience other issues with your school computer, submit a Tech Support request and Tech ...

  • Tech Support created an article,

    I forgot my Strongminds password. What do I do?

    To reset your password, click the “Forgot Password?” option on the Login page. A password reset link will be emailed to you. Reset your password within an hour of receiving the password reset link ...